You value your privacy, so your privacy is important to us, and we're dedicated to keeping any information you share with us secure and protected.
The Foreign Exchange Forum Group (FEF) is committed to compliance with the Privacy Act and the Australian national privacy principles (APPs), EU-U.S. privacy shield framework and Swiss-U.S. privacy shield, which is the legislation governing the collection, use, storage, and disclosure of personal information, including sensitive information through this website.
This privacy policy provides an overview of our practices in the collection and use of personal information. It also outlines what you can do if you have concerns or feedback.
In this policy, "we", "our" and "us" refers to the Foreign Exchange Forum Group (FEF).
In dealing with personal information, FEF will:
We will usually collect your personal information directly from you. In some cases, we collect personal information through details that have been provided on this website.
Only personal information that is needed is stored. We use and disclose personal information to communicate with you and deliver information on this website. Personal information may also be used to inform you about other activities or information that may be of interest to you.
FEF may be obliged by law to disclose personal information. We may disclose personal information to third parties if permitted by the Privacy Acts or, with explicit consent, to other entities for provision or to assist FEF's functions or activities.
Your personal information is never stored in hardcopy documents, however, it is stored as electronic data in our software and systems. Our website and our working environment are built with integrated physical, electronic, and managerial processes designed to safeguard your information and protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
We take all reasonable steps to ensure that your personal information is accurate, complete and up to date. If we have accurate personal information about you, it enables us to provide you with the best possible information.
You can contact us to ask for access to your personal information held by us or to request to have it updated, corrected or removed. We will provide you with your personal information in accordance with the relevant Privacy Act. Your request will be dealt with in a reasonable time. FEF may ask questions to verify your identity in this process. Access may be denied if FEF cannot satisfactorily identify the stakeholder; if the request is unreasonable; or if there are perceived grounds to refuse access e.g. if in providing access, there is a risk that the privacy of another party is impacted.
You can deal with FEF anonymously or use a pseudonym instead of your personal details when engaging with FEF, however, there may be limitations to the information we are able to provide.
You can opt-out of allowing your personal information to be collected and held by FEF, however, this will impact the information that FEF will be able to provide to you. FEF does not charge a fee to access, update, remove or opt-out of sharing personal information.
If you're not happy with the way we handle your query or handle your information (including our response to your request to access, correct or delete your personal information), you have a right to lodge a complaint with the relevant Privacy Acts by visiting their websites listed on this page.
The FEF website may use cookies to track site visits or navigate within the FEF website. If you are concerned about the use of these cookies, your browser can be configured to notify you when you receive a cookie and provide you with the opportunity to accept or reject it. By using the FEF website, you are providing implied consent.
We may also use third party analytics tools to help us gather and analyse device information and other information about your use of this website.
We have adopted the National Privacy Principles ("the Principles") contained in the Privacy Act 1988 (Cth) of the Commonwealth Government of Australia.
We may be required to disclose Personal Information in response to lawful requests by public authorities, including complying with national security or law enforcement requirements. In addition, we comply with the onward transfer liability provisions regarding your Personal Information.
You have the right to access Personal Information we have collected about you and can request us to make update or corrections to your Personal Information.
If you have a complaint about how we collect or use your Personal Information, you can contact us.
We are also committed to complying with the Australian SPAM Act 2003, which relates to how companies deal with "electronic messaging". This act outlines strict guidelines covering:
For further information regarding the Australian SPAM Act 2003, visit https://www.legislation.gov.au/Details/C2016C00614
We are a voluntary participant in the EU-U.S. Privacy Shield Framework ("EU Framework"), which you can learn more about at the U.S. Department of Commerce's Privacy Shield site at https://www.privacyshield.gov. We are committed to the principles of the EU Framework and we subject all Personal Information we collect to those principles. As a participant, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission, the Department of Transportation, and any other authorised U.S. agency.
We may be required to disclose Personal Information in response to lawful requests by public authorities, including complying with national security or law enforcement requirements. In addition, we comply with the onward transfer liability provisions regarding your Personal Information.
You have the right to access Personal Information we have collected about you and can request us to make update or corrections to your Personal Information.
If you have a complaint about how we collect or use your Personal Information, contact our free, U.S.-based alternative dispute resolution provider at https://www.trustarc.com/consumer-resources/dispute-resolution/.
You may also, under certain conditions, invoke binding arbitration. The process for binding arbitration is described at the Privacy Shield site: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
The list of participants in the EU Framework is available at https://www.privacyshield.gov/list.
We comply with the Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from Switzerland. We have certified that we adhere to the Swiss-U.S. Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability. To learn more about the Swiss-U.S. Privacy Shield and to view our certification, visit https://www.export.gov/safeharbor_swiss.
If we need to change this policy in a way that affects how we handle your information, we will publish the changes to it on this website. We encourage you to check this website periodically to ensure that you are aware of our current privacy policy.
You can find out more about the various privacy laws and other rules, regulations and standards we've mentioned in this policy, or lodge a complaint where you are not happy with the way we've handled your query or your information, by visiting the website of the relevant Privacy Acts.
If you have any questions about this Privacy Policy or any complaints about how we use your Personal Information, please contact us.